Terms & Conditions
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DELIVERY
These are included in the cost of the prints therefore you will not incur extra charges at checkout. The postage charge for Paintings is incorporated in the cost. Delivery is 3 - 5 working days. Unfortunately, we do not currently deliver outside of the UK.
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RETURNS
If for any reason you are not happy with an original painting when you receive it please contact us and we can resolve it. Contact us via email at the email address above within 14 working days from delivery to arrange to return the item. We will give you address details and ask for a description of the reason for your return. Please use original packaging and paperwork. For your protection, we recommend a recorded delivery service to send the item back. We will issue a full refund on the price paid for the item within 30 days of cancellation subject to our receipt of the item in good order. This does not affect your statutory rights.
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PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation [GDPR] 2018).
No information about you will be given to a third party. For full details of our Privacy Policy please click see below
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit or debit card information using PayPal unless customer requests alternative method), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only. This may be for customer messages through the contact form or using Webmail 123 for direct email, when you purchase a product or when you subscribe to our Newsletter.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. We use PayPal to process payments. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Once our customer’s purchase has been processed our product invoicing and accounting system is being stored in our G-Drive system which is a three-tiered protected system. This information is not shared.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email or maybe telephone, text messages, and postal mail depending on your given method.
How do we use cookies and other tracking tools?
Our website tracks personal information through the use of cookies implemented within all Wix websites
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.
Please see below for a list of cookies that may be used.
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How can you can withdraw your consent?
If you don’t want us to process your data anymore, please contact us at info@johndonaldsonart.co.uk . You can unsubscribe at any time by simply clicking the Unsubscribe link at the bottom of all our newsletters.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@johndonaldsonart.co.uk .
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